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Shipping & Returns

 

Shipping

All orders are shipped within 24h (business days) of placing the order from our warehouse in Poland.

European Union
• €8 Standard Shipping (2-5 days)
• €25 Express Shipping (1-3 days)

Free Standard Shipping for orders of €100 and more.

Free Express Shipping for orders of €250 and more.



United Kingdom
• €8 Standard Shipping (3-5 days)
• €25 Express Shipping (2-3 days)

Free Standard Shipping for orders of €100 and more.

Free Express Shipping for orders of €250 and more.



Rest of the world
• €25 Express Shipping (2-5 days)

Free Express Shipping for orders of €250 and more.



Self pick-up
Local pick-up is available free of charge, at our store in Poznań, Poland.

Returns

You can return your order for free within 14 days of receiving your goods.

1. If you want to return an item, simply email us at hello@wasabihq.com, tell us your order number and the reason for your return. We will guide you through our quick return process.
2. Make sure the items you want to return are unused and in original packaging. Feel free to re-use our packaging to ship your return package.
3. As soon as we receive the returned items we will examine them and start the refund process.

Customs

Shipments within the European Union are not subject to customs.

However, outside the European Union your shipment may be subject to duties and taxes that you will be responsible for. Please contact your local customs office for more information.